Useful information Coronavirus

Help and contact information for families

Important Numbers

If you are in self-isolation and in need of urgent assistance, these key numbers will be able to support you.

• School – 07470 825058 (please use this number rather than the usual school number)

• Special School Nursing Service – 0121 466 4270 or 0121 465 262

• Police – 999 – 101

• NHS – 111

• Social Services – 0121 303 1888

• Social Services (Emergency out of hours) – 0121 675 4806

Special School Nursing Service

During this time you will still be able to access help and support from the special school nursing service.

You can get support and advice by either emailing: Or Telephone: 0121 466 4270 OR 0121 465 2622.

The email and telephone lines will be staffed Monday to Friday 08:30 – 16:00 and staff will be able to support or advise as required. If you email or leave a message outside these times staff will be in contact with you when they return.

Local Authority Help and Support

Birmingham City Council has produced the following information which may be of use to you:

BCC  We’re here to help

Communication and Autism Help

Educational Psychology Help

Learning Difficulties Help

Top Ten Tips to help your child

Important Links

The NHS Every Mind Matters has helpful advice and free apps



Headspace – which is free for all in Education

EduSafe – Parents & Carers

Mental Wellness, home working and social distancing

Research shows a period of uncertainty and a lack of control in our daily lives can lead to increased anxiety. In times like this, it’s essential we support one another and show compassion to those who need it. This is a shared experience that’s stressful for everyone – and we don’t know how long it’s going to go on for. Fortunately, positive social support can improve our resilience in coping with stress. So use the phone and if you can, by virtual means, gather a group of people to stay in touch with.

Positive social interactions – even remotely – can help reduce loneliness. Showing genuine interest in others, sharing positive news, and bringing up old memories can enhance our relationships.

Staying connected

Here are some tips to remain connected when you’re practising social distancing or in self-isolation:

1. Think about how you can interact with others without putting your health (or theirs) at risk. Can you speak to your neighbours from over a fence or across balconies? We’ve seen this in Italy.

2. If you have access to it, use technology to stay in touch. If you have a smartphone, use the video capabilities (seeing someone’s facial expressions can help increase connection).

3. Check in with your friends, family, and neighbours regularly. Wherever you can, assist people in your life who may be more vulnerable (for example, those with no access to the internet or who cannot easily use the internet to shop online).

4. Spend the time connecting with the people you are living with. In a lockdown situation, use this time to improve your existing relationships.

5. Manage your stress levels. Exercise, meditate and keep to a daily routine as much as you can.

6. It’s not just family and friends who require support, but others in your community. Showing kindness to others not only helps them but can also increase your sense of purpose and value, improving your own well-being.

Staying connected could be through using WhatsApp, Skype, FaceTime, Alexa or apps like Zoom (multiple people) or  TEAMS which are excellent ways to get groups of people together.

Minding your Mental Health

We are having to do a lot of things that are out of the ordinary and it is a very difficult time.  To help there are several recommendations:

1. Build and follow a routine:

It is being hailed as unprecedented times, but building a ‘new normal’ or a routine, is key.  Although it might be tempting to have endless pyjama days, getting up, washing, having breakfast, building a timeframe and schedule for the day is really, really crucial.

2. Mental health support is available:

When looking for help during the pandemic, support lines remain available.  Remember that the support system are available to you.   The NHS has a dedicated website which helps with your mind, body and useful apps to help

3. Avoid information overload:

Having a level of “detachment” from updates can be helpful.  It is suggested that it maybe is a good idea to set yourself a schedule for when you are going to actually engage with updates, or when you’re going to watch the news – almost going back to the traditional style of watching the 6 o’clock news rather than engaging with the 24-hour news cycle.

4.  Keep up contact:

Keeping in contact is hugely important. Keeping in contact with your social network, particularly those closest to you and indeed anyone who you’re concerned about who might be vulnerable is key.

6. Reconnect with or take up a hobby:

Try something new or rekindle your love for a hobby (puzzles, music, reading, knitting, games).  Take time out too, we are heading through Spring into Summer so enjoy the garden, the birds and nature all around us.

Social Distancing

Please remember that staying at home and avoiding contact with others will reduce the spread if the disease, as shown in the diagram below.

And most importantly, please keep washing your hands with soap and hot water for at least 20 seconds.